Refund policy

Return & Replacement Policy

Last updated: August 22, 2026

At EKAK, we carefully inspect and pack every saree before it leaves us. We want you to receive exactly what you ordered, and in the condition you expect.

This policy explains when returns and replacements are available for purchases made through the EKAK website.

1. Change-of-Mind Purchases

We currently do not accept returns or replacements simply because you have changed your mind about a purchase.

This includes situations where you:

  • No longer want the saree

  • Ordered the wrong product, colour, or design

  • Decided that the saree is not suitable for you after receiving it

  • Found another product you prefer

  • Purchased the product by mistake

Please review the product photographs, description, measurements and other available information carefully before placing your order.

2. When a Return or Replacement Is Available

A return or replacement may be requested within 7 days of delivery if the product:

  • Arrives damaged

  • Has a manufacturing or product defect

  • Is the wrong product

  • Is materially different from the product described or shown on the EKAK website

  • Has another significant issue attributable to the product or to an error in fulfillment by EKAK

We may request photographs or videos of the product and its packaging to help us assess the issue.

3. Replacement

Where an eligible product issue is confirmed, replacement will generally be our preferred resolution, subject to availability.

If the same product is unavailable, we may offer an alternative resolution such as store credit or a refund, as appropriate.

Replacement products will be sent to the original delivery address unless otherwise agreed with you.

4. Return and Refund

If an eligible product issue cannot reasonably be resolved through replacement, or where a refund is otherwise applicable, we will provide an appropriate refund or store-credit resolution.

Where store credit is offered, it may be used towards a future purchase from EKAK.

Any refund will be processed using an appropriate payment method and in accordance with applicable law and the circumstances of the order.

5. Product Condition

For an eligible return or replacement, please keep the product in substantially the condition in which it was received.

The saree should not have been:

  • Worn

  • Washed

  • Altered or stitched

  • Damaged after delivery

  • Stained or marked through use

  • Exposed to perfume, makeup, food, or other substances

The original tags, packaging and any accessories supplied with the product should also be retained where applicable.

You may, of course, open and inspect the saree after delivery to determine whether there is a genuine product issue.

This condition does not limit your rights where a product is defective, damaged, incorrect, or materially not as described.

6. Return Shipping

For approved returns or replacements resulting from a damaged, defective, incorrect, or materially not-as-described product, EKAK will arrange or bear the applicable return shipping costs.

Please do not send a product back to us without first contacting EKAK and receiving return instructions.

7. How to Request a Return or Replacement

To request a return or replacement, contact us within 7 days of delivery.

Please provide:

  • Your order number

  • The product concerned

  • A description of the issue

  • Photographs or videos showing the issue, where applicable

Our team will review the request and provide the next steps.

8. Inspection

Once a returned product reaches us, it may be inspected to verify the reported issue and its condition.

If the reported issue cannot be verified or the product has been damaged, altered, used, or otherwise changed after delivery, the requested return or replacement may not be approved, except where otherwise required by applicable law.

9. Order Cancellations

If you need to cancel an order, please contact EKAK as soon as possible.

Orders may be cancelled within 15 minutes of placing the order, provided the cancellation request is received within this cancellation window and the order has not already been processed or fulfilled.

After the 15-minute cancellation window has expired, cancellation may no longer be available through our standard cancellation process. If the order has already been shipped, it cannot be cancelled and will instead be handled according to this Return & Replacement Policy.

Where an order can no longer be cancelled, this does not affect your rights in relation to a product that is damaged, defective, incorrect, or materially not as described, as described elsewhere in this policy.

10. Questions

If you have any questions about returns, replacements, refunds, or this policy, please contact EKAK through the contact details provided on our website.

Email: hello@ekaksarees.in