Shipping policy

Shipping Policy

Last updated: August 20, 2026

At EKAK, we work with trusted shipping and logistics partners to deliver your orders safely and efficiently across India.

1. Shipping Charges

We offer free shipping on orders of ₹1,000 or more.

A flat shipping charge of ₹99 applies to orders below ₹1,000.

The applicable shipping charge will be displayed during checkout before you complete your purchase.

2. Delivery Locations

We currently ship to serviceable locations across India.

Availability and delivery timelines may vary depending on the destination pincode and the courier services available in that area.

3. Processing Time

Orders are generally processed and prepared for shipment after payment has been successfully received and the order has been confirmed.

Processing may take additional time during weekends, public holidays, promotional periods, or periods of unusually high order volume.

4. Estimated Delivery

Estimated delivery timelines are displayed at checkout or communicated through the applicable shipping service.

Delivery times are estimates and are not guaranteed. Delays may occur due to circumstances outside EKAK's reasonable control, including courier delays, weather conditions, natural events, public holidays, incorrect or incomplete delivery information, or other operational disruptions.

5. Order Tracking

Once your order has been shipped, you may receive tracking information through the contact details provided when placing your order.

You can use the tracking information to follow the progress of your shipment.

6. Delivery Address

Please ensure that your delivery address, phone number, email address, and pincode are accurate when placing your order.

EKAK is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

If you notice an error in your delivery information after placing an order, please contact us as soon as possible.

7. Delivery Attempts

Our shipping partner may make delivery attempts at the address provided during checkout.

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, or the courier is otherwise unable to complete delivery, additional delivery attempts or other arrangements may be made by the shipping partner.

8. Damaged Packages

If your package appears visibly damaged at the time of delivery, please document the condition of the package and contact EKAK as soon as possible.

If the product itself is damaged, defective, incorrect, or materially different from its description, please refer to our Return & Replacement Policy.

9. Shipping and Return Costs

For eligible returns or replacements resulting from a damaged, defective, incorrect, or materially not-as-described product, EKAK will arrange or bear the applicable return shipping costs in accordance with our Return & Replacement Policy.